Refund / Return Policy
- Scope of policy application
Due to the special nature of the goods, the automotive supplies and accessories sold on this website (including but not limited to modification parts, electronic devices, consumables, etc.) are not eligible for return, exchange or refund. The following situations all apply:
The commodity has no quality problems.
Return and exchange requests arising from the customer’s subjective reasons (such as wrong purchase, size/model mismatch, color difference, etc.);
Goods that have been opened, installed or used. - Handling of exceptional cases
If the goods you receive are damaged during delivery or wrongly sent, please provide the following materials to our customer service email contact@catautomobile.com within 48 hours after signing for the goods, and we will verify and handle it for you:
Order number and problem description
Clear photos or videos of damaged or faulty products;
A damage certificate issued by the logistics company (if applicable). - Disclaimer
Please confirm the compatibility of the product model and specification with your vehicle before placing an order. This website does not assume any responsibility for losses caused by incorrect selection.
Customized products (such as engraved accessories and special color customization) are irrevocable once produced. - Contact information
If you have any questions, please contact customer service through the following methods (a reply will be given within 24 hours on working days)
Email: contact@catautomobile.com
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