Shipping location and delivery time Shipping country: All orders are shipped from the warehouse in Belgium Processing time: After the order is confirmed, we will complete the preparation of goods and shipment within 15 to 30 working days (excluding weekends and legal holidays). Complex customized accessories may be extended. We will notify you by email at that time.
Delivery range and freight charges Coverage area: Supports global delivery (except for some countries/regions subject to customs restrictions) Freight calculation: The freight is automatically displayed on the settlement page, depending on the destination, the weight and volume of the package. Orders placed within the European Union enjoy tariff prepayment services.
Logistics tracking and service After shipment, you will receive an email with tracking number (to clausious@catautomobile.com), which can be tracked in real time through the carrier ‘s official website. If you do not receive a shipping notice within 30 days, please contact customer service immediately for verification.
Customs and Taxes Non-eu customers need to bear the import duties /VAT by themselves. It is recommended to check the local policies in advance. The order price within Belgium includes 21% value-added tax.
Delay and out-of-stock handling In case of insufficient inventory or force majeure in logistics, we will inform you of the estimated delay time by email. You can choose to get a refund or continue waiting.
Contact us If you have any questions, please contact customer service through the following methods (a reply will be given within 24 hours on working days) Company: ASR MOBILE TRUCK SERVICE Address: Golden Hopestraat 13, 1620 Drogenbos, Belgium Tel: +86 23349300 Email: clausious@catautomobile.com Registration Number: 0793.811.079 Tax ID: BE0793811079
